Template 02 of 8
Human-oversight and escalation RACI
Agree who is Responsible, Accountable, Consulted, and Informed for each oversight activity. Adjust roles to local structure.
Starter matrix
| Activity | Agent owner | Data owner | AI governance | IT / platform | Domain supervisor |
|---|---|---|---|---|---|
| Approve launch | R | C | A | C | C |
| Change scope or actions | R | C | A | C | I |
| Review outputs (sampling) | A | I | I | I | R |
| Handle escalations | A | I | I | I | R |
| Respond to incident | R | C | A | R | C |
| Activate kill switch | R | I | A | R | I |
| Equity review | R | C | A | I | C |
| Retire agent | R | C | A | R | I |
Escalation
- When must the agent hand off to a human?
- Who receives the handoff, and within what time?
- How is the user told a human is taking over?