Evaluation, Metrics & Continuous Improvement

Outcomes, technical performance, process metrics, sunset criteria.

• Success metrics beyond cost or efficiency: student outcomes, equity gaps, faculty/staff satisfaction, trust, return on community.
• Technical performance: accuracy, hallucination rate, task completion, latency.
• Process metrics: adoption, escalation rates, human override frequency.
• Methods: pilot design, A/B testing where appropriate, qualitative feedback, longitudinal outcome tracking.
• Feedback loops for prompt, tool, and policy refinement.
• Sunset criteria for underperforming or high-risk agents.