Worked scenario · Cross-cutting
Campus knowledge / policy navigation
T2–T3Baseline tier · Shared / low-stakes and up
An agent that answers questions about campus policies, services, and procedures, grounded in current authoritative sources and linking to them.
The six lenses
| 01 Stakes & audience | Students, staff, and visitors; usually informational. |
|---|---|
| 02 Data & reach | Public or internal policy pages. No personal data. |
| 03 Autonomy & authority | Answers and links; takes no actions. |
| 04 Accountability & ownership | Content owners for each policy area; a named service owner for the agent. |
| 05 Verification & monitoring | Answers cite sources; stale content is the main risk. |
| 06 Lifespan & scale | Ongoing; broad audience. |
The institution provides
- Knowledge-base platform with source citations
- Content freshness reporting
- Feedback button on every answer
The owner answers for
- Keeping source content current and authoritative
- Retiring superseded policies from the index
- Clear routing to a human for edge cases
Failure modes to watch
- Answers from outdated policy versions
- Confident answers where policy is silent
- Users treating answers as official determinations