Worked scenario · Administrative
Administrative process agent
T3–T5Baseline tier · Managed and up
An agent that handles routine HR, finance, or enrollment requests: answering questions, pre-filling forms, routing cases. Its tier depends on the actions it can take.
The six lenses
| 01 Stakes & audience | Staff and applicants; errors can affect pay, reimbursements, or admission status. |
|---|---|
| 02 Data & reach | HR, finance, or enrollment systems. Read-only keeps it lower; write access raises it. |
| 03 Autonomy & authority | T3 if it drafts and routes; T4 if it submits transactions; T5 if it approves. |
| 04 Accountability & ownership | Process owner in the business unit, with IT as platform owner. |
| 05 Verification & monitoring | Reconcile against system of record; monitor exception rates. |
| 06 Lifespan & scale | Ongoing, potentially high volume. |
The institution provides
- Integration patterns for ERP and SIS
- Least-privilege service accounts
- Change advisory process
- Kill switch at the platform level
The owner answers for
- Mapping every action the agent can take
- Human approval for high-impact transactions
- Exception handling and appeal path
- Workload impact on staff roles
Failure modes to watch
- Scope creep from routing to approving without re-review
- Silent data errors written to the system of record
- Shared credentials hiding who acted
- Staff displaced without redesigning the role